How to Fix Unable to create backup when Switch to new OneNote from OneNote for Windows 10?

2025-10-13 07:12
 

Qustion:

My work laptop has recently upgraded from Windows 10 to Windows 11. When I open OneNote for Windows 10, I see a banner across the top saying I need to "Switch Now" to the latest version as OneNote will reach end of support on October 14th.
 
After clicking "Switch Now" I'm prompted to copy a link to my clipboard of where the backup will be stored. Next, I click the "Back up notes" button and every time I encounter this error:
 
Unable to create back up
Your notebooks are still available and safe, but we ran into an issue creating the back up. Check the troubleshooting guide for steps to take and try again
 
Does anyone know how I get passed this?

Unable to create back up. Your notebooks are still available and safe, but we ran into an issue creating the back up. Check the troubleshooting guide for steps to take and try again
 

Answer:

This is because some notes in OneNote for Windows 10 still unsync to OneDrive.com
 
Try use "Import OneNote UWP" feature to import the unsync notes to new OneNote.
 

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